FREQUENTLY ASKED
QUESTIONS
Find answers to common questions about private jet travel with PUDO Private
BOOKINGS & RESERVATIONS
How do I book a charter flight with PUDO Private?
To book a charter flight with PUDO Private, you can visit our website and submit a booking request or contact our customer support team via the chat bubble. Provide your desired flight details, such as departure and arrival locations, dates, and the number of passengers, and our team will help you find a suitable aircraft and confirm your reservation.
What documentation is required for booking a charter flight?
To book a charter flight, you'll need to provide valid identification for each passenger, such as a passport or driver's license, depending on the flight's destination. In some cases, additional documentation, like visas or travel permits, may be required. Our customer support team will guide you through any necessary documentation for your specific flight.
Can I make changes to my reservation after booking?
Yes, you can make changes to your reservation, such as adjusting the departure time or adding passengers, subject to availability and additional fees. Contact our customer support team as soon as possible to discuss any changes you'd like to make.
PAYMENTS & PRICING
What payment methods does PUDO Private accept?
PUDO Private accepts payments via bank transfer, wire transfer, credit card, or other specified payment methods. For credit card payments, a signed credit card authorization form is required, and the name on the reservation must match the name on the card on file.
Are there any additional fees or charges I should be aware of?
The total charter cost typically includes the aircraft, crew, fuel, and taxes. However, additional fees may apply for services like catering, ground transportation, or international permits. We'll provide a detailed breakdown of all charges when confirming your booking.
What is PUDO Private's cancellation and refund policy?
Our cancellation policy is as follows:
Cancellations made more than 96 hours before departure: 15% of the total charter cost.
Cancellations made between 48-72 hours before departure: 50% of the total charter cost.
Cancellations made within 48 hours of departure: 100% of the total charter cost.
Refunds, if applicable, will be processed within 14 business days of the cancellation request.
FLIGHT EXPERIENCE & SERVICES
What types of aircraft does PUDO Private offer?
PUDO Private offers a diverse fleet of aircraft to accommodate different travel needs and preferences, ranging from light jets for short trips to large, long-range jets for international flights. Our customer support team can help you select the right aircraft for your journey based on your requirements.
Can I request specific catering or in-flight services?
Yes, PUDO Private can accommodate a wide range of catering and in-flight service requests, from simple snacks to gourmet meals. Please inform our customer support team of your requests when booking your flight.
What is PUDO Private's luggage policy?
Luggage allowances vary depending on the aircraft type and specific flight details. Our customer support team will provide you with detailed luggage requirements and restrictions for your chosen aircraft. Please note that oversized or excess baggage may require additional arrangements or fees
NEED HELP WITH A RESERVATION?
+1 (929) 470-4003
PUDO Private LLC is not an aircraft operator. All aircraft are operated by FAA part 135 or part 121 operators, foreign CAA equivalent. PUDO Private LLC is a charter broker working on behalf of its client, as defined by DOT 14 CFR part 295.